Reliable Heat Pump Installation for Your Home
We install energy-efficient systems that keep your home comfortable year-round and help lower heating and cooling costs.
Heat Pump Installation
At Dr. Shox Heat-n-Air, we install heat pump systems for homeowners who want efficient heating and cooling from one dependable system. A heat pump moves heat instead of creating it, which helps lower energy use while keeping your home comfortable in every season. In the Memphis metro area, along with nearby communities in Mississippi and Arkansas, a properly installed heat pump can be a smart choice for steady comfort, better indoor air control, and lower monthly utility costs.
When we install a heat pump, we look at the whole system—not just the equipment. The right size, airflow, duct condition, thermostat setup, and electrical connections all matter. If a unit is too large or too small, it can lead to short cycling, uneven temperatures, higher bills, and early wear. That is why we take the time to evaluate your home, your current HVAC setup, and your comfort goals before we recommend a system. We believe homeowners deserve honest guidance, fair pricing, and installation work done the right way.
What a Heat Pump Does
A heat pump provides both heating and air conditioning. In warm weather, it works like an air conditioner by removing heat from inside your home and moving it outdoors. In cooler weather, it reverses the process and pulls heat from the outdoor air to warm your home. Because it transfers heat rather than burns fuel to create it, a heat pump can be a very energy-efficient option for many homes.
Many homeowners choose heat pump installation because it can:
- Heat and cool the home with one system
- Reduce energy consumption compared to older HVAC equipment
- Provide more even indoor temperatures
- Pair well with modern programmable or smart thermostats
- Support better humidity control during cooling season
- Offer quieter operation with newer equipment
Our Heat Pump Installation Process
We want you to know what to expect. Our installation process is designed to be clear, organized, and focused on long-term performance.
- In-home evaluation: We inspect your current system, discuss comfort issues, review the layout of the home, and determine whether a heat pump is the best fit.
- System sizing and equipment recommendations: We help you choose the right capacity and efficiency level based on your square footage, insulation, ductwork, and usage needs.
- Removal of old equipment: If needed, we safely remove the existing air conditioner, heat pump, or indoor air handler.
- Professional installation: We install the outdoor unit, indoor unit or air handler, refrigerant lines, electrical components, drain connections, and thermostat controls according to code and manufacturer standards.
- Testing and startup: We test system operation, airflow, temperature performance, refrigerant charge, and control settings to make sure everything is running properly.
- Final walkthrough: We show you how your new system works, explain maintenance basics, and answer your questions before we leave.
What Is Included in Heat Pump Installation
The exact scope depends on your home and the type of system being installed, but our heat pump installation service may include:
- Installation of a new outdoor heat pump condenser
- Installation or replacement of an indoor air handler or compatible coil
- Refrigerant line connection or replacement when needed
- Electrical disconnect, whip, and wiring updates as required
- Condensate drain setup and safety checks
- Thermostat installation or thermostat compatibility review
- Ductwork connection and airflow verification
- System startup, calibration, and performance testing
- Removal and haul-away of old HVAC equipment when applicable
Choosing the Right Heat Pump System
Not every home needs the same setup. We help you compare options based on comfort, budget, and efficiency goals. Some homeowners want a straightforward replacement for an aging system. Others want a high-efficiency upgrade to reduce running costs and improve indoor comfort.
When selecting a heat pump, we look at factors such as:
- System size and tonnage
- SEER2 and HSPF2 efficiency ratings
- Single-stage, two-stage, or variable-speed performance
- Indoor air handler compatibility
- Ducted system design and airflow needs
- Backup or auxiliary heat options
- Thermostat features and control preferences
- Noise level and outdoor unit placement
Higher-efficiency heat pumps can offer better comfort control and lower operating costs, especially when installed correctly. The best system is the one that fits your home and performs well under real conditions—not just on paper.
Signs It May Be Time for a New Heat Pump Installation
If your current HVAC system is struggling, replacement may make more sense than continued repairs. We often recommend looking at installation options if you notice:
- Your current heat pump or AC system is 10 to 15 years old or older
- Frequent breakdowns and rising repair bills
- Hot and cold spots around the home
- Weak airflow from vents
- High electric bills without better comfort
- Unusual noises, short cycling, or poor temperature control
- System performance issues during very hot or cold weather
We will always give you honest feedback. If a repair makes sense, we will say so. If a new heat pump installation would save you money and frustration over time, we will explain why in simple terms.
Benefits of Professional Installation
Even the best HVAC equipment can underperform if it is installed poorly. Professional heat pump installation helps protect your investment and gives you the best chance at reliable performance. Our licensed and insured technicians pay attention to the details that affect comfort, efficiency, and long-term system life.
With professional installation, you can expect:
- Proper equipment sizing for your home
- Safe electrical and refrigerant connections
- Better airflow and balanced performance
- Improved energy efficiency
- Reduced risk of breakdowns caused by installation errors
- Stronger day-to-day comfort and temperature consistency
- Cleaner, more professional workmanship
Residential Heat Pump Installation You Can Trust
Dr. Shox Heat-n-Air was established in 2024 with a simple mission: deliver dependable HVAC service with consistency, reliability, fairness, and honesty. We focus on residential systems, and we proudly serve homeowners across the Memphis metro area and surrounding counties in Mississippi and Arkansas. We know inviting an HVAC company to your home is a big decision. That is why we work hard to earn trust with clear communication, unbeatable rates, and quality work backed by a 1-year labor warranty.
When you hire us for a heat pump installation, you are getting more than a new unit. You are getting a local team that cares about your comfort, respects your home, and stands behind the work. We take pride in helping families choose the right heating and cooling solution without pressure or confusing sales talk.
Why Homeowners Call Us for Heat Pump Installation
- Licensed and insured HVAC technicians
- Specialized in residential heating and cooling systems
- Fair, honest recommendations based on your needs
- Competitive pricing with strong value
- Service throughout Memphis metro, Mississippi, and Arkansas surrounding counties
- 1-year labor warranty for added peace of mind
Schedule Your Heat Pump Installation
If you are ready to upgrade your home comfort with a new heat pump system, we are here to help. Whether you are replacing an older unit or installing a heat pump for the first time, we will guide you through the process and make sure you get a system that fits your home and your budget. Contact Dr. Shox Heat-n-Air today to schedule your estimate for heat pump installation. We will answer your questions, explain your options, and help you take the next step toward reliable, energy-efficient comfort.
Our Heat Pump Installation Process
We keep heat pump installation simple, clear, and stress-free. From your first call to final testing, we focus on honest advice, clean work, and long-term comfort for your home.
In-Home Evaluation & Honest Quote
We start with an in-home visit to inspect your current HVAC system, ductwork, electrical setup, insulation, and comfort needs. Then we recommend the right heat pump size and efficiency level for your home and give you a clear, fair quote with no pressure.
Professional Installation & System Setup
Once you approve the proposal, we schedule your installation and handle everything from removing old equipment to setting the new indoor and outdoor units. Our licensed and insured team completes refrigerant line, drain, thermostat, and airflow setup to match manufacturer specs and local code.
Performance Testing & Customer Walkthrough
Before we wrap up, we test refrigerant charge, airflow, temperature split, and thermostat operation to make sure your new heat pump runs the way it should. We walk you through system use, maintenance tips, warranty details, and answer your questions so you feel confident from day one.
Heat Pump Installation FAQs
Common questions we hear from Memphis-area homeowners about installing a new heat pump, what to expect, and how we make the process simple.
- How do I know if a heat pump is the right choice for my home?
A heat pump is a great option for many homes because it both heats and cools your space in one system. If your current unit struggles to keep up, your energy bills are climbing, or your system is older and needs frequent repairs, a new heat pump may be a smart upgrade. At Dr. Shox Heat-n-Air, we look at your home’s size, layout, ductwork, and comfort needs to help you choose the right system—not just the most expensive one.
- How much does heat pump installation cost?
The cost depends on the size of the system, the brand, your home’s setup, and whether any ductwork or electrical updates are needed. We keep our pricing fair and straightforward, and we offer unbeatable rates for homeowners across the Memphis metro area, including nearby parts of Mississippi and Arkansas. Before any work starts, we explain your options clearly so you know exactly what you’re paying for. Contact us for an estimate and we’ll help you find the best fit for your home and budget.
- How long does a heat pump installation take?
Most heat pump installations can be completed in one day, but some jobs take longer if extra work is needed, like updating ductwork, drainage, or electrical connections. We always show up ready, work carefully, and keep you informed from start to finish. Our goal is to get your new system installed correctly the first time so you can enjoy reliable comfort without unnecessary delays.
- Will a new heat pump lower my monthly utility bills?
In many cases, yes. A properly sized and professionally installed heat pump often runs more efficiently than an old or failing system. That can help reduce wasted energy and improve indoor comfort. The biggest factor is making sure the installation is done right. That’s why we take the time to match the system to your home and install it to manufacturer standards so you get the performance you’re paying for.
- What kind of warranty do you offer on heat pump installation?
We stand behind our work with a 1-year labor warranty on installations. That gives you added peace of mind knowing your investment is protected. Manufacturer warranty coverage may also apply to parts, depending on the equipment selected. We’ll go over the warranty details with you before the job so you know exactly what to expect.
- Why should I choose Dr. Shox Heat-n-Air for heat pump installation?
We’re a licensed and insured residential HVAC company serving the Memphis metro area and surrounding counties in Mississippi and Arkansas. Homeowners call us because we believe in consistency, reliability, fairness, and honesty. We don’t push systems you don’t need, and we don’t cut corners on installation. We focus on doing the job right, keeping rates competitive, and making sure you feel confident in your decision. If you’re ready to install a heat pump, call Dr. Shox Heat-n-Air today and let us help you get dependable comfort in your home.
Why Homeowners Trust Dr. Shox Heat-n-Air
Real feedback on honest service, fair pricing, and heat pump comfort that lasts
"He was on time he did things that he didn't have to do and he stayed into the job was finished and seriously the best service I ever had seriously"
"Quick and efficient. Great communication and professionalism 10/10"
"Very knowledgeable and affordable, my air was up and running in no time."
"Quick, great customer service!"
"Professional,affordable and trustworthy. Thank you for a great job!!"
"I must say Dr. Shox is clutch. My mom's AC went out yesterday, so I decided to give him a call this morning. Not only was he available to come today. The AC is back blowing snowballs. Very respectful young man and prices were unexpectedly reasonable. So with all that said if you have any problems with heating and air, I would definitely recommend giving him a call."
"Incredibly helpful and informative. Didn’t just fix the problem, gave helpful info to help me understand the “why” of what was going on. For sure made me a lifetime customer"
"Super responsive and great to work with!"
"Dr. Shox Heat-n-Air provided outstanding service from start to finish. They were prompt, professional, and extremely knowledgeable. The issue was diagnosed quickly and fixed right the first time. Pricing was fair and communication was clear throughout the entire process. I highly recommend them to anyone needing reliable HVAC service."
"He did great work. Will definitely use again."
"Excellent service."
"Thank you from your service in telling me what was wrong and breaking it down to me so I know what to do next time"
"Great work and good person"
"Nice. Professional. Good job!"
"The tech was very knowledgeable and eagerly shares what he found. He sejemed to be a people person and enjoyed his job."
"GREAT JOB! Knowledgeable, efficient, and most importantly, effective."
"Great service, very professional. Ensured accurate service"
"This Company is Very Honest and very Helpful. They told me exactly what I needed to do concerning my THERMOSTAT. It worked just like he said. He saved me a service fee and possibly more expenses. Mr Shock is a professional and knows what he does. I highly recommend this Company to anyone who needs AC SERVICES"
"Time efficient and does outstanding work.. THANK YOU 😁😁"
"Excellent service and reliable! You will not be disappointed! 10/10!!!!"
"Great service"
"On time accurate very detailed about what's happening with the unit great job"
"Awesome service! Quickly responds, keeps his word, professional, and will definitely refer him to anyone!"
"Great Service , Very Professional and informative"
"I highly recommend Dr. Shox Heat-n-Air! He was referred by my warranty company and what a blessing to find that an honest company still exist! Prompt and courteous service with complete transparency on work that was done and the cost was very affordable compared to other big name companies! I appreciated being treated as a valued customer by a very knowledgeable tradesman. Communication was perfect and respectful, so if you need help night, or day "Do Not Hesitate to call Dr. Shox!" I will have all my hvac's preventative maintenance and repair done Only by Dr. Shox Heat-n-Air! Thanks again Mr. Shawki for your support and hard work."
"Dr. Shox Heat-n- Air is the best super reliable he had great communication skills and got the job done if I could give him 6 stars I would I highly recommend him."
"Shawki Madyun did an excellent job through Liberty Home Guard. He was professional, knowledgeable, and very courteous from start to finish."
"Great work"
"Amazing company"
"10/10 Great customer service, I just found my new heat and air doctor. Not to mention came out in the ice and snow, got stuck in it and still made it his priority to come and get the job done. Everything was excellent! Greatly appreciated him."
"Dr. Shox was so knowledgeable they came on time for appointment and fixed my heat with no problem i really appreciate the promptness"
"Great Job!!"
"Excellent work!!"
"We had a serious HVAC issue the other day when it was 95+ degrees and Shox helped us figure out what we needed to get things squared away for a great price!"
"Did a great job"
"The technician was very professional and knowledgeable. He was very detailed with his explanation of what was going on with my unit. Friendly as well. I would definitely use him again."
"Great job at what he do"
"My experience with Dr. Shock was more than worth it. It was a hot summer, and he definitely delivered on quality and service. Absolutely deserves the stars."
"Great service and excellent commutation .Very informative"
"Great service. Very professional and reasonably priced. Would definitely do business with again."
"This guy was very informative and friendly. He explained things in detail and didn't rush."
"Excellent work professional"
"Amazing job great"
"Did a GREAT JOB!"
"On a last minute call By The Way DR.shox's A+ service He came by and provided excellent service from the moment I contacted the company. They arrived promptly for the appointment, assessed my needs, and clearly explained everything while patiently answering my questions. Their expertise was evident in their efficient and precise work. I was impressed by their attention to detail and commitment to quality, including providing tips for system maintenance. Thanks , my home is comfortable, and I highly recommend them and the company"
"Technician is very professional and knowledgeable."
"Thank you for your fast response and service."
"I had an excellent experience with Dr. Shox Heat n Air! After my air unit went out, they came through and did a wonderful job getting me back up and running! The technician was incredibly knowledgeable, took the time to explain everything clearly, and handled the repair with care and precision. On top of that, he was respectful, professional, and very detail-oriented. I truly appreciated the quality of the service and the peace of mind it brought me. Highly recommend this company if you’re looking for reliable and skilled HVAC service!"
"Great Job!!!"
"Great Job!!"
"His customer service is excellent. Very friendly. He does a great job and explains everything to you. Book him!!"
"Great work."
"Fast and knows exactly what he doing . Highly recommend… 10000/10"
"Great job and he finished in a timely manner very professional..."
"Extremely positive and very respectful and positive vibes"
"Awesome job! He knew what the issue was and solved it in a timely manner"
"Very professional. Will go above and beyound to get your ac fixed. He explained what was wrong with my unit so I could understand. I appreciate how thorough he is."
"Dr Shox very professional and knowledgeable. Air unit repaired in the most efficient and quality manner."
"Great service, fully knowledgeable, explained diagnostic, fast and very helpful. Very much recommend 👌"
"They were awesome!!"
"Very thorough and professional."
"The Dr. Was wonderful. Knowledge, honest and extremely helpful at a fair price."
"Man this company went above and beyond,my AC went out and Shawki the owner came out and fixed me right up,great pricing great customer service! Highly recommend"
"Fast service on a Sunday night.. Super friendly and explains as he goes.."
"Great service very detailed"
"Wonderful person excellent Business, Thanks for everything"
"One of a kind guy was in and out with very reasonable prices. Will be my go to hvac tech from now on."
"Great experience, very prompt, efficient, and detailed. I would highly recommend for services."
"Shox Dr, AKA Mr Shawki, Showed up on time and went through a thorough analysis and inspection of my AC units, troubleshooting all areas until he satisfactorily discovered the problem. He then repaired and serviced the system with great care. He was very professional, consulting the exact charts for my make and model to be sure he followed the manufacturers recommendations. He also added explanations for the things he was checking. In a short time he had our air conditioning systems fixed and providing cool comfort throughout the home. On Saturday morning of Easter weekend! What a relief for us! We will be using him again! I highly recommend him for your AC service and repair.! J.C"
"Shawki Madyun is the absolute best, he was so professional and knowledgeable. I would definitely do business with him again, If you have any heating and air conditioning needs he’s the guy you want to call."
".Awesome work"
"Great service, knowledgeable technician, Economical price. I will definitely use him again.."
"He's 💯 He did the job right"
"Came back twice to make sure the job was done!"
"punctual and professional! great experience"
"Very professional, throrough and fairly priced!"
"Always available and reliable. Quotes are affordable and does great work"
"Very knowledgeable about what he is doing."
"Great Customer Service and Fast, Good work"
"Honest, professional and went above and beyond my expectations."
"I reached out to Shawki at 10pm on Friday night, and he was at my door at 10am the next morning. He diagnosed the problem and had my units running again in 15 minutes. Super nice guy. Highly recommend."
"Great service"
"Shawki is dependable, trustworthy, and uses fair & honest pricing. I highly recommend Dr. Shox for home and small business HVAC service!"
"He was an amazing help. He fixed my heating unit in a reasonable amount of time and pricing"
"Very friendly"
"Mr. Shawki is a very good worker"
"Dr. Shox was a great HVAC technician! Knowledgeable, cautious, and effective."
"Very thorough, honest and experienced. I recommend him highly."
"Professional job well done. Thank you!"
"Punctual, friendly and efficient! Great service!"
"This man knows his stuff. He takes great care of his customers too. Always goes the extra mile. If you're looking for a knowledgeable and trustworthy technician look no further."
"Dr. Shox Heat-n-Air provides dependable service with skilled technicians who consistently meet our expectations and help us maintain customer satisfaction."
"Awesome service great work all around great customer service and support"
"Dr. Shox is skilled in HVAC and actually cares. He’ll explain his work to you and will also explain how to keep your system working at its best."
"Very fast service and very professional."
"He did a great job and was very nice and professional."
"Such professional work done. I had a complete remodel of my AC unit and he spent just a few hours getting it done and it ran perfectly right after! Myself in my company thinks him!"
"Very professional and helpful,would use them again ."
"Great service"
"Great service Affordable"
"Definitely recommend"
"Hey tech was great! Did a great job quickly and effectively!"
"Dependable and great service. I’ve used Dr. Shox on two houses within the year and I’m grateful for his work and superb prices."
"Quick to respond, professional, knowledgeable, kind and courteous. Have already recommended his services twice."
"Shawki is always clean,timely and reliable. Never in a rush to leave until he is satisfied with his job performance."
"Dr. Shox Heat n Air! My air and heat is back is back on thanks to Mr. Shox. He took his time to explain exactly what was going on with the system. He is very knowledgeable and got the job done! Thanks again!"
"Once again Shawki is the best!! I will never never ever call anyone but Shawki. Plus he’s a heck of a guy"
"Fantastic service! My air unit was badly damaged, and they fixed it quickly and thoroughly. The technician was knowledgeable, respectful, and very detail-oriented. Highly recommend!"
"Knowledgeable and Professional"
"My air conditioning went out Early in the day So naturally I got in contact with him. He was busy on another job But told me he would come after. The job had him busy all the way until almost midnight. Yet he still Came to my house right after To get my air conditioning working. Definitely grateful."
"Wonderful man and does wonderful work!"
"You should try hvac service they are the best,they done a great job for me last week."
"Dr. Shox (Shawki) is an honest businessman with a strong work ethic. He goes above and beyond to both educate and repair the system. AC work can be a hassle, and I've been raked over the coals before. However, this company is transparent: you get more than what you pay for, you don't get up-sold unless it's a genuine recommendation, and you never end up Shoxed at the price."
"Absolutely outstanding service! My AC went out during one of the hottest days of the year, and came through with quick, professional, and honest service. They arrived on time, diagnosed the issue quickly, explained everything clearly, and had the system back up and running in no time."
"Dr.Shox was great professional and efficient. He also did everything in a timely manner 10 outta 10 I do recommend"
"He is an affordable…they jobs done and the are very professional I will use them again"
"He was great and pleasant and very professional"
"Very professional he came out and got the job done in a timely manner"
"He was fantastic, (Shawki) he knew his job well, very professional. He explained everything in detail. He identified issues and resolved what he could being that the HVAC system is 45 years old. I would recommend him to anyone. James A Thomas Jr 1896 Peabody ave. Unit 15 Peabody place apartments. Thank him again for me."
"Called Dr. Shox to repair my mom’s furnace and I couldn’t be happier with the results! Fast and friendly service at a fair price. Highly recommend!"
"Shawki is wonderful. He took his time and tested all part of my HVAC to make sure that all part were working properly. He was timely and honest. He explained everything to me so that I know what was wrong with my unit. I would definitely use again and recommend."
"Great experience. Very professional. Excellent work."
"Very prompt, professional, thorough and great communication. I do recommend Dr Shox Heat-n-air."
"10/10 recommend!! Good service & reasonable. Professional service and great quality work!!"
"Thank you so much for getting my heat back up and running during our snow day. Your customer service and skills made our experience an awesome one I would recommend Dr. Shox to my family and friends he was fast friendly and got my heat up and running in no time ."
"Shawki is the consummate professional. His entire service is 100% perfect and an incredible value. Very knowledgeable and not one to ‘sell you something’ you don’t need. I cannot recommend him enough"
Book Your Heat Pump Installation Today
Get reliable comfort, lower energy costs, and expert service before extreme weather hits.